Shipping
Shipping within the Netherlands and Belgium
Shipping costs for orders within the Netherlands & Belgium are €4,95. We ship packages every 1 to 5 working days. Within the Netherlands, you will receive your purchase within 7 business days.
Shipping outside the Netherlands and Belgium
You will receive your track and trace code when your order has been shipped. For shipments outside the EU, please note that any customs duties or taxes incurred shall be paid by the customer.
Returns
Returns and Exchanges
If for any reason you are not completely satisfied with your purchase, you may return the product(s) to us within 14 days after receipt of the product and request a refund or exchange.
Please send an email to info@haya-jewels.com to submit your return or exchange request and receive the shipping instructions for your return.
The items must be in original condition, as sold, with no alterations or damage and must be returned in their original packaging to be eligible for a refund. We kindly ask you to provide a reason for your return to help us improve our service.
After receipt of your return, you will be notified and we will refund the purchase price into your bank account within 7 days. Costs and risks of the return are for the customer.
Please be aware that orders placed for delivery outside the European Union may be subject to additional government duties and fees at the customs authorities of the country of destination.